FAQ

Frequently asked questions

All products purchased from us are available instantly via a download link (please be advised you have a limited number of downloads available, if you exhaust them you may contact us to re-activate your download links).
After a set number of downloads your link will expire. If your download link has expired but you have to re-download your product(s) please contact us.
When purchasing a product a license for its usage is issued to you alone. Sharing products with others is illegal and may result in the forfeit of your license and further legal action.
If you have purchased a Kontakt library, please bear in mind that you must run it using the full version of Kontakt VST. If you're using Kontakt Player this is just a demo version of Kontakt VST and will only run third party Kontakt libraries in demo mode.
Your information is always safe with ModernProducers.com. We use a certified host payment gateway which is the safest way to pay online. ModernProducers.com never has access to your credit card information. When it comes to your name and your email address we will never share it with third parties.
All content on our page is provided to us by our vendors as royalty-free unless specifically stated in a product's included license agreement. Royalty-free means that once you've purchased a sound product, you do not need to pay any further royalties or commissions for commercial use of the sounds.
If you have a Discount Coupon you can add it to your order after you have clicked through to the checkout page. You will see a designated discount code coupon box. Please note that you cannot combine coupons, nor can you add a coupon to an existing multi-bundle deal.
Unfortunately we cannot offer refunds on digital download products. However if you are unsatisfied with your product we are happy to extend store credit to you so you can choose something else. Just send us an email with your order ID (example: #61023).
We are always looking for more products. However, it must be of top quality and 100% owned by you. Please contact us.
Yes, you can join our affiliate program and receive a commission for referring sales to our site by clicking here.
If you're receiving an error message while downloading a product, first of all make sure you're using a computer instead of a phone, and if there are multiple files inside a download folder only select and download one at a time. Attempting to zip up and download multiple large files at once may result in errors or your browser freezing. Secondly, make sure you've disabled any pop-up blockers that may prevent a download from starting. Sometimes your browser may falsely identify files as malware. In such a case simply select the option to "keep file" or "ignore". You can also try download using a different browser.
Corrupt files happen due to an incomplete download. In such a case you'll have to delete the file and re-download it from our server. Make sure you're on a stable, high-speed internet connection, and wait until one single file at a time is fully downloaded before attempting to open or extract the file. If you're struggling with a stable internet connection while downloading a particularly large product file, try plugging your computer directly into your modem instead of using wi-fi.
If you're running an OS after Catalina on your Mac, there is a known bug where your system may refuse to run a VST as it cannot verify it. You can fix this issue by adding a validation exception for the VST. If you're not sure how to do this, there are many great tutorials online and Mac support can also aid you.
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